FAQ
1. What materials are your pyjamas made from?
Our pyjamas use our exclusive signature fabric:
95% silk + 5% polyester, offering a soft, smooth and luxurious feel with long-lasting durability.
2. How long does shipping take?
We offer fast worldwide delivery.
Processing time:
1–2 business days (preparing, quality check, packaging)
Shipping time:
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USA & Europe: 5–7 business days
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Other international destinations: 7–12 business days
Delivery time may vary slightly depending on customs or local carriers.
3. Do you ship worldwide?
Yes, we ship globally to most countries.
4. How can I track my order?
Once your order is shipped, we will send you a tracking number by email.
You can track your package on our "Track Order" page.
5. What is your return or exchange policy?
We accept returns for unused, unworn items with original packaging within 14 days after delivery.
If your product arrives damaged or incorrect, we will replace it free of charge.
Please contact us at contact@hmicha.com with your order number and a brief description.
6. Can I cancel or modify my order?
Orders can be modified or cancelled within the first 2 hours after purchase.
After processing begins, changes may not be possible.
7. How do I contact customer support?
You can reach us anytime at:
Our team usually replies within 24 hours.
8. Do you offer gift wrapping or special packaging?
Yes! All H.MICHA™ orders are carefully packed in our signature premium packaging, perfect for gifting.
9. Are the colours of the pyjamas accurate?
We try our best to display colours as accurately as possible.
However, slight variations may occur depending on your screen settings.
10. What sizes do you offer?
We offer a full size range.
You can refer to our detailed size guide on each product page for exact measurements.